Important information for returning customers

Lustomic suffered a serious server failure on May 1, 2026. During the recovery process, we learned that the available backups could not be used to restore the old customer account database.

No personal customer data was stolen. Lustomic.com only stores your email address. Payment data is stored by our secure third party payment providers.

If you had a Lustomic account before May 1, 2026, your previous login will no longer work. To continue using Lustomic, please create a new account using your current email address before making a purchase on the rebuilt site.

Accounts created after May 1, 2026 can log in normally.

Previous purchases

All customer purchase history data was lost. We are going to do our best to restore recent purchases using payment provider records.

The provider records only go back three years. Purchases older than three years may be difficult or impossible to verify.

We are currently restoring the full Lustomic comic and video catalog. Once that work is further along, we will add a recovery request form here for returning customers. At that point, we will review available records and do our best to verify previous purchases where possible.

We are sorry

We are truly sorry for this. We know some customers have supported Lustomic going as far back as 2004, and losing access to previous purchase history is upsetting and frustrating.

We have always told customers that purchases would remain available for as long as their account existed. We know some of you trusted us because of that, and we are deeply sorry that we can no longer honor that promise for every past purchase. Going forward, please download any future purchases as soon as possible so you have your own copy.

Thank you for your patience while we bring Lustomic back online.

Create a new account  |  Log in  |  Contact support